Privacy Policy

This page explains how uses any information you give to us, and the ways in which we protect your privacy.

The Data Protection Act

Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or government department unless you give us permission to do so.

What information do we collect?

We collect two kinds of information from visitors to this site: Personal details in connection with My Greener Plan, and site usage information from session cookies and log files. 

Personal details for My Greener Plan and email updates

If you register for email updates or for My Greener Plan, the information we collect is your name, email address and responses to questions you have provided. This information is stored to allow us to understand who is interested in taking action to create a greener Scotland and to contact you in future with other information you might find useful, including offers from partner organisations.

We partner with third parties to provide email updates. When you sign up for these particular services, we share names and contact information with the third party service providers solely for the purposes of providing these services and these companies may be based outside the EU.

A copy of this information is kept securely by the Scottish Government and our technology suppliers, and will be held until such time you inform the Scottish Government otherwise. This information is also stored on back-up tapes to avoid loss of data.

If you wish to request removal of some or all of your identifying data from the Greener Scotland website or our email database, you can either click this link to unsubscribe (the link is also in every email we send you) or, if you wish to request removal of information from the website, use our contact form and select the option 'A question or comment about anything else'. A member of staff from the team which runs Greener Scotland will be in touch regarding your request.

Site usage information - log files

Log files allow us to record visitors' use of the site. Whitespace (the technology provider for the website) puts together log file information from all our visitors, which we use to inform changes to the layout of the site and to the information on it, based on the way that visitors move around it. Log files do not contain any personal information.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Home Energy Scotland Callback Form and Housebuilder Tool

If you decide to complete the call back form and/or the Housebuilder tool for Home Energy Scotland, the information we collect is:

  • your name
  • postcode
  • telephone number
  • email address

We may also collect property details (such as number of rooms, heat sources, improvements) and data such as benefit status, age and energy saving priorities if you choose to supply it through the Housebuilder tool.

This information is passed to the Energy Saving Trust who deliver the Home Energy Scotland advice service on behalf of the Scottish Government. Energy Saving Trust are collecting your personal details for the purpose of responding to your request for information and advice. Your details will be retained for monitoring and analysis purposes and in case we need to contact you to assess customer satisfaction.

In the future the Scottish Government and Energy Saving Trust would like to contact you with information including details of grants and special promotions that can help reduce your energy bills and your impact on the environment. If you do not want to receive this help, indicate so on the sign up form. We will not pass your details on to any third parties without your prior consent.

A copy of this information will be kept securely by the Energy Saving Trust and held until such time you inform the Energy Saving Trust otherwise.